Patient Service Representative (PSR)


For more than 40 years, ATC Healthcare, a Joint Commission Certified Company, has provided leading nurses and healthcare professionals to hospitals and facilities nationwide. Healthcare systems around the U.S., including municipal health systems, multi-unit senior care companies, governments, school systems, VMS and MSP vendors trust us to deliver more than 100,000 nurses and other healthcare professionals on-demand. If you have a track record of success in healthcare, we want you to join us!


We have an exciting opening for a Patient Service Representative (PSR). The PSR will be responsible for providing excellent customer service at a medical practice located in Radnor, PA. This is a Temp to Perm opportunity.

Brief overview of responsibilities include:
  • Schedule and confirm patient appointments
  • Compile and record medical charts, reports, and correspondence
  • Answer telephones, and direct calls to appropriate staff.
  • Receive and route messages and documents to appropriate staff
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. • Instruct patients to complete documents, case histories, and forms such as intake and insurance forms
  • Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare insurance demographic sheets, daily schedules, reports, therapist productivity, unit statistics, letters, and medical records. • Transmit correspondence and medical records by mail, e-mail, or fax.
  • Perform various clerical and administrative functions, such as ordering, receiving and maintaining an inventory of supplies. • Maintain pleasant and positive disposition during every face to face and telephone patient interaction. • Able to maintain order of a large number of medical records and confidential documents appropriately.
  • Manages difficult customers and implements service recovery techniques to ensure positive patient relations.
  • Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services
  • Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
  • Clean and organize work area and disinfect equipment after treatment • Change linens, such as bed sheets and pillow cases
  • Arrange treatment supplies to keep them in order.

We offer the following benefits:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Referral program
  • Tuition reimbursement
  • 401k Plan
  • Flexible Schedules
  • Life insurance
  • Disability insurance
  • Identity theft insurance
  • Compensation 18/hr

Credentials required:
  • Background screening (FBI Fingerprints, PA criminal and Child Abuse)
  • Two-step TB test
  • 9-panel Drug screening
  • A pre-employment physical

  • High School Diploma (required)
  • Associate's degree (preferred)

Work Experience
  • Previous Healthcare Experience (preferred)

Other Duties: Please note this job summary is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may vary by assignment and may change at any time with or without notice.

Equal Opportunity Employer: ATC Healthcare Services is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State, or local law. M/F/D/V EOE