Department Technician

ATC Healthcare Metro Detroit is currently looking for a Department Technician for a 6 month assignment with the Office of Retirement Services in Lansing, MI.

Pay: $19 hourly/Weekly basis

Schedule: 8a-5p Mon-Fri

Short Term 6 Month Assignment

JOB DESCRIPTION

Employees in this job perform a variety of technician assignments (facets of professional work), in support of departmental programs, services, and activities. Work is performed through the application of a body of knowledge related to the methods, practices, procedures, policies, regulations, and laws of this field.

Provide complete customer service to Office of Retirement Service (ORS) customers by accurately responding to customer inquiries received via phone calls in a call center environment, request forms, application documents, written correspondence or by personal visit to our office. Determine customer eligibility for billings, pension, health and death benefits. Provide pension/survivor estimates and process/authorize benefits and enrollment information for our customers.

JOB DUTIES
  • Advise members verbally and in writing regarding statutory requirements related to completion of forms, applications, payments and other necessary documentation/transactions.
  • Inform customers of all aspects of retirement based on unique, complex, and separate statutes governing the various retirement systems that we represent.
  • Respond to customer inquires received via phone calls, e-mail, written correspondence, application documents, and forms or by personal visits to our office in manner that ensures highest volume of customers can receive quality service.
  • Proactively contact customer by phone or written correspondence to solicit information needed when performing work-processing activities for demographic changes, billings, pension, health or death benefits.
  • Answer inquires from customers including retirees, beneficiaries, contracted providers and other interested parties concerning general retirement, pension and insurance benefits.This involves advising customers in person and over the telephone, and in writing on such matters as retirement options, service credit, eligibility, verification of earnings/life insurance coverage, and corrections to an individuals account.
  • Consistently demonstrate the ability to promptly respond to immediate internal and external customer needs in an accurate, courteous and professional manner
  • Evaluate customer employment history, age, marital status and financial status to provide analysis of retirement eligibility and options based on laws, policies and administrative rules.If eligibility requirements are not met, identify a plan or alternative method that can be used by the customer to meet requirements.
  • Review the member's record when application for billings, refund, health, pension or death benefits is received and determine eligibility.
  • Provide complete customer service which includes processing address change requests, EFT applications, IRS withholding, income verification, re-issuing pension checks, and re-issuing 1099R.
  • Apply additions, changes and deletions for pension and health benefits including, COLA's, supplemental, re-calculations, earnings limitations.
  • Estimate member's pension and/or survivor benefit or refund based on benefit type and pension options available.
  • Obtain final wage information and calculate pension/survivor benefit or issue refunds as appropriate
  • Authorize pension payment and enroll applicant and/or survivor in insurance program.
  • Use knowledge gained through retirement system experience to assist in the training of new employees.
  • Assist in process cross-training or refresher training of peers.
  • Participate in training meetings as presenter, scribe or facilitator
  • Describe functions of our process and demonstrate associated activities to interested parties
  • Participate in process reengineering/documentation/mapping sessions as required
  • Write/revise procedures to accommodate changes in policy
  • Other duties as assigned


ABOUT US

For more than 40 years, ATC Healthcare has provided leading nurses and healthcare professionals to hospitals and facilities nationwide. Healthcare systems around the U.S., including municipal health systems, multi-unit senior care companies, governments, school systems, VMS and MSP vendors trust us to deliver more than 100,000 nurses and other healthcare professionals on-demand. If you have a track record of success in healthcare, we want you to join us!

We offer the following benefits:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Referral program
  • Tuition reimbursement
  • 401k Plan
  • Flexible Schedules
  • Life insurance
  • Disability insurance
  • Identity theft insurance
  • Compensation $19/hour

Other Duties: Please note this job summary is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may vary by assignment and may change at any time with or without notice.

Equal Opportunity Employer: ATC Healthcare Services is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. M/F/D/V EOE

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